Who is accountable for your data at mko88
mko88 decides what is recorded about you and why. That covers the site at mko88.asia, the Android app and every account funded in ringgit. Where another company runs part of the service for us, it may only process your details on mko88’s instructions and only for the purpose described on this page.
You do not have to write letters or wait on hold. Every request about your file starts in 24/7 Live Chat or on the help center page, where an agent verifies you with a one-time code before anything is changed. No mko88 email address is published, because chat keeps each request attached to a verified account.
What mko88 collects when you register
Most of what we hold comes straight from you. A few details are generated as you play. The table below lists each group, the reason mko88 needs it, and the moment it arrives.
| What we record | Why mko88 needs it | When it arrives |
|---|---|---|
| Mobile number and password | Sign-in, one-time codes by SMS, account recovery | At registration |
| Full name as printed on your ID | Matching your account to the bank or eWallet you withdraw to | At registration |
| National ID card, passport or driving licence | Identity check before your first withdrawal | KYC step |
| Date of birth | Confirming you are 18 or older | At registration |
| Touch ’n Go eWallet, DuitNow, FPX or bank details | Moving money into and out of your ringgit balance | At deposit or withdrawal |
| Device, browser and connection data | Fraud checks and keeping your session secure | Each login |
mko88 does not ask for payslips, employer letters or family details, and the app never reads your contacts, messages or photo gallery.
How your play is logged round by round
Every round across the 2,100 titles in the lobby produces a record. The entry holds the game name, the studio behind it, the stake, the published RTP at the time, the outcome and a timestamp in Malaysia time. Fishing titles, slots and live tables are logged the same way.
Those entries do three jobs. They settle your bets and your balance. They let an agent answer a dispute when a round looks wrong. They also decide what you earn, since daily cashback at 0.9% and VIP turnover are both calculated from the same log, with bonus wagering counted at 18 times the bonus amount.
Cookies: the three small files we set
mko88 uses a small number of first-party cookies. The session cookie keeps you signed in between pages. The security cookie spots a login that jumps between countries or devices. The preference cookie remembers language and lobby filters. None of them hold your password or your banking details.
There are no advertising cookies from third-party networks on mko88.asia. Clearing cookies in your browser signs you out, but it does not delete your account or your transaction history, which sits on our side rather than on your phone.
Who can see your record, inside and outside mko88
Inside mko88
Access is limited by role. A support agent can see your account status, deposit history and chat threads, but not your full ID number. Staff reviewing a withdrawal see only the documents needed for that review, and every lookup is written to an audit log.
Outside mko88
- Game studios. KA Gaming, JDB, Sexy Gaming, PG Soft and Spribe receive a round identifier and a stake, never your name or number.
- Payment partners. The providers behind Touch ’n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer see the transfer reference and amount.
- Identity checks. A document is passed for verification only when a withdrawal or a name change needs it confirmed.
- Authorities. Where a valid legal request is made under Malaysian law, we answer it and log what was disclosed.
We do not sell player data, and we do not pass your number to outside marketing lists.
Retention: how long each record stays
Records stay while your account is open, then for the further period that payment rules and dispute handling require. The table shows the working position for each group.
| Record | How long it stays | If you ask us to erase it |
|---|---|---|
| Name, number, date of birth | While the account is open and through any closed-account dispute window | Removed once that window closes |
| KYC documents | Held for the life of the account, reviewed within about 2 hours when submitted | Deleted after a verified closure request |
| Deposit and withdrawal records | For as long as payment and audit rules require | Cannot be erased, by law or by us |
| Game-round log | Tied to the transaction history it supports | Kept in summary form, not erased |
| Chat transcripts | So a later agent can pick up the same thread | Trimmed or removed on request |
| Marketing consent | Until you withdraw it | Removed as soon as you opt out |
Your rights over your own file
You can act on any of the following without closing your account, unless the request itself removes the details a live balance depends on.
- A copy. Ask in Live Chat and mko88 assembles your account details, deposit history and a summary of game rounds.
- Correction. A misspelt name or an old address is fixed quickly; a change of legal name needs a fresh ID document.
- Deletion. Close the account and ask for erasure of anything not tied to a payment or an open dispute.
- Withdraw consent. Stop bonus, SMS and app notifications without giving up play.
- Objection. Ask us to stop a particular use, and we explain plainly whether the service can continue without it.
Requests cost nothing. Identity review for a new document takes about 2 hours, and a first withdrawal is checked in roughly the same window once KYC is complete. Your copy is prepared after verification, never before it.
Keeping the account yours alone
Your password is stored as a hash, so no agent can read it back to you; if you lose it, we reset it instead. One-time codes go to your registered Malaysian number, and a login from a new device asks for one before the lobby opens.
On a shared phone, sign out when you finish and never let the browser save the password. The mko88 app keeps a session until you log out, so log out before you lend the phone to anyone. App version 3.3.9 is 41 MB and runs on Android 10.0 and above.
Privacy questions players send us
Do I have to give my real name to mko88?
Yes. The name on your ID must match the name on the bank or eWallet account you withdraw to. A mismatch blocks the payout until it is corrected.
Can I close my account and start fresh with the same number?
Closing removes the login, but the transaction records tied to that number stay for the period payment rules require, so it cannot be reused for a clean start. Ask support about reopening instead.
Does the mko88 app read my messages or contacts?
No. Storage permission is used only to install an app update. Nothing from your phone is uploaded, and the lobby works inside the app without access to your files.
Who do I speak to about a privacy problem?
24/7 Live Chat, or the help center page. Chat keeps the thread attached to your verified account, which is why mko88 handles privacy requests there rather than by email.
Is my data processed outside Malaysia?
Game rounds and payment references may be handled by providers working on mko88’s instructions, and the same rules bind them. Your ID documents are never shared with game studios.
Changes to this notice and how we flag them
When a new payment rail, studio or app feature changes what mko88 records, this page is edited and the revised version replaces the old one. Material changes are flagged in the lobby and in Live Chat before they take effect, so you have room to raise an objection first.
If you keep playing after a change takes effect, the updated notice applies to your account. If you disagree with it, ask support to close the account, and any remaining balance is settled before the login is removed.
A detail here still unclear? Ask in 24/7 Live Chat and an agent will walk through your own record with you. Otherwise head back to the mko88 home page, or set up an account on the mko88 register page.